Thenue Housing Association - Repairs and Voids - 2027-2037

Location

Glasgow

Description

Responsive repairs, voids and planned maintenance works to residential properties.

Total Quantity or Scope

Thenue Housing Association are looking to procure a Contractor to deliver their responsive repairs, void works and planned repairs over the contract duration from 2027 - 2037. It is the intention to shortlist interested parties using SPD Selection criteria to be invited to tender for the works. Tenderers should refer to the SPD selection criteria for further details on THA requirements.

Award Criteria

CPV Codes

• 45300000 - Building installation work
• 45453100 - Refurbishment work

Indicators

• Bids should cover the whole contract.
• Renewals are not available.
• Performance considerations apply.
• Professional qualifications are sought.
• Award on basis of price.

Other Information

The proposed contract is for the delivery of a comprehensive housing maintenance service across the client’s residential stock, encompassing responsive repairs, void property works and emergency out-of-hours services. The service is to be delivered on a fully integrated basis, with the service provider responsible for receiving, managing and completing all works orders in line with defined response times, appointment scheduling requirements, and customer service standards. Repairs will be prioritised based on urgency, with emergency works made safe within a matter of hours and routine repairs delivered within defined target timescales. Void properties are to be managed efficiently to achieve rapid turnaround to a lettable standard, supported by robust inspection, reporting and handover processes. Strong emphasis is placed on digital integration and real-time data management, requiring full interfacing with the client’s housing systems to manage orders, appointments, performance data and reporting. Performance will be closely monitored through a structured KPI regime, alongside regular reporting and collaborative contract management arrangements. The contract also requires a high standard of customer care, particularly for vulnerable tenants, and includes wider obligations around community benefits, training and employment opportunities, and environmental performance. Overall, the service is intended to be delivered through a collaborative, outcomes-focused partnership, with continuous improvement, transparency and customer satisfaction at its core. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=832320. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363 Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-pr... A summary of the expected community benefits has been provided as follows: A strong commitment to community benefits. Quantified commitments: Jobs, apprenticeships, training places, school engagement Local economic impact: Use of local SMEs / supply chain opportunities Fair work practices: Living Wage, workforce wellbeing, stable employment Deliverability: Clear method of tracking/reporting (KPIs, regular reporting cycles) Alignment to project: Benefits relevant to repairs/voids (e.g. local call centre roles, trade apprenticeships) Evidence of delivery: Examples from previous contracts with measurable outcomes (SC Ref:832320) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=832320