Third Line IT Infrastructure Support and Network Operations Centre Services

Location

Description

The primary objectives of this tender are to: • Secure a reliable third line infrastructure support partner that augments our internal IT team for escalations, complex incidents and specialist advice. • Replace our existing Network Operations Centre (NOC) function for proactive monitoring, alerting and patch management of our server estate. • Establish meaningful, contractually backed response times for monitoring alerts and incident notification. • Provide our internal team with visibility into the monitoring and management tooling used to deliver the service. • Ensure consistent coverage of our current and future technology stack, including legacy and specialist tooling. • Deliver active, accountable account management with a named contact and regular service reviews. • Offer flexibility to draw on additional resource for short-term projects, migrations or advisory work.

Renewal Options

Option to extend by a further 12 months subject to satisfactory performance.

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Renewals are available.

Other Information

Further information available in the ITT document in In-Tend. https://in-tendhost.co.uk/cottsway/aspx/Home Please note that all correspondence regarding this tender should be made via the correspondence section in In-Tend. ** PREVIEW NOTICE, please check Find a Tender for full details. **