Customer Experience Measurement Solution

A Tender Notice
by CALMAC FERRIES LIMITED

Source
Find a Tender
Type
Framework (Services)
Duration
2 year
Value
___
Sector
PROFESSIONAL
Published
13 Jul 2026
Delivery
To 12 Aug 2028 (est.)
Deadline
13 Aug 2026 12:00

Related Terms

Location

Gourock

Geochart for 2 buyers and 0 suppliers

2 buyers

Description

​​CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.

Total Quantity or Scope

​​CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice CX measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.

Renewal Options

Two 12-month extension options

Award Criteria

Quality 40.0
PRICE 60.0

CPV Codes

  • 79342310 - Customer survey services

Indicators

  • Bids should cover the whole contract.
  • Renewals are available.
  • Financial restrictions apply.
  • Performance considerations apply.
  • Professional qualifications are sought.
  • Award on basis of price.

Other Information

The buyer is using PCS-Tender to conduct this PQQ exercise. The Project code is 32223. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 (SC Ref:835949)

Reference

  • FTS 065674-2026

Domains