Ticketing, Booking, and Commercial Software

Location

Paisley

Description

The purpose of this procurement exercise is to identify and select a supplier to provide a new ticketing, booking and commercial platform for OneRen that enhances operational efficiency, streamlines processes, and improves the overall visitor experience while ensuring proactive support from the provider.

Total Quantity or Scope

The new system will primarily support the operation of the museums and event venues, providing a unified platform for admissions, bookings, retail transactions, and donations. It should enable staff to manage visitor activity efficiently while delivering a seamless experience for visitors both onsite and in advance of their visit. The system should support general admission ticketing, schools and group bookings, and donation functionality, alongside a fully integrated retail electronic point of sale (EPOS) solution with hardware integration including tills and cash drawers. The aim is to create a streamlined system that brings together museum and venue admissions, retail activity, and visitor bookings within a single platform.

Renewal Options

OneRen will have the option to extend for up to a further 1 x 2-year period. Any period of extension will be at the sole discretion of OneRen.

Award Criteria

CPV Codes

• 72268000 - Software supply services
• 72260000 - Software-related services
• 72263000 - Software implementation services
• 72261000 - Software support services

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Performance considerations apply.
• Award on basis of price.

Other Information

Scotland Excel is acting on behalf of OneRen in the execution of this tender but will not be party to the contract or the management of the contract throughout its lifetime. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=837758. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:837758) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=837758