The Provision of Enhanced Virtual Care Project

Location

London

Description

Royal Free London NHS Foundation Trust sought to procure Enhanced Virtual Care Services.The Service provides digitally enabled proactive care for people with complex long-term conditions who are at increased risk of deterioration and avoidable admission. A third party is sought to help deliver remote monitoring, structured clinical triage, personalised care planning, health coaching and medicines optimisation, with agreed escalation routes into primary, community, virtual ward and acute services.The Authority intends to award a contract, following a Competitive Process, in accordance with The Health Care Services (Provider Selection Regime) Regulations 2023 (“PSR 2023”). For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.

Total Quantity or Scope

The Health Care Services (Provider Selection Regime) Regulations 2023 (“PSR 2023”), to Doccla UK Limited, based on meeting all key selection criteria and mandatory requirements. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.The approximate value of the contract is estimated to be £9,000,000, with the initial contract term running from 1st August 2026 to 31st July 2027 (1 year), and an option to extend for a further period of up to three years (1+1+1 years), subject to satisfactory performance and mutual agreement.

Award Detail

Award Criteria

CPV Codes

• 85100000 - Health services
• 85323000 - Community health services

Indicators

• Award on basis of price and quality.

Legal Justification

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by 3rd March 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.

Other Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by midnight, 3rd August 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.Decision-makers:Denis Enright - Director of Neighbourhood Health, Royal Free London NHS TrustTara Sood - National Specialty Advisor, Urgent and Emergency CareAzhar Choudhury - Senior Management AccountantNo conflicts of interest declared.Please contact Procurement with any representations.rf.ppstenders@nhs.net This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by midnight, 3rd August 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.Decision-makers:Denis Enright - Director of Neighbourhood Health, Royal Free London NHS TrustTara Sood - National Specialty Advisor, Urgent and Emergency CareAzhar Choudhury - Senior Management AccountantNo conflicts of interest declared.In assessing proposals, the authority applied the below weightings to the key criteria to ensure the selection of a provider that best aligned with strategic priorities, delivering high-quality, cost-effective, and sustainable services. The key criteria were assigned weightings based on their importance in achieving the authority’s objectives.The Authority has considered the 5 Key Criteria as set out under the PSR 2023:Key Criteria 1: Quality and Innovation;Key Criteria 2: Value;Key Criteria 3: Integration, collaboration and service;Key Criteria 4: Improving access, reducing health inequalities and facilitating choice; andKey Criteria 5: Social Value.These categories have been incorporated and extended specifically for this procurement into the following key criteria:Key Criteria 1: Service Delivery Model & Clinical Approach (12.00%)Key Criteria 2: Value (30.00%)Key Criteria 3: Integration & Pathway Coordination (4.00%)Key Criteria 4: Patient Identification, Onboarding & Engagement (13.00%)Key Criteria 5: Clinical Governance, Safety & Risk Management (9.00%)Key Criteria 6: Workforce Model & Capability (9.00%)Key Criteria 7: Digital Platform, Data & Reporting (8.00%)Key Criteria 8: Outcome Measurement & Commercial Governance (5.00%)Key Criteria 9: Social Value (Climate Change, 5% and Community Integration, 5%) (10.00%)Please contact Procurement with any representations.rf.ppstenders@nhs.net