Telephony Services

Location

Wokingham

Description

Provision of a fully managed Microsoft Teams Direct Routing telephony service for National Energy System Operator (NESO), including solution design, deployment, migration, hosted session border controllers (SBCs), site survivability via SBAs, PSTN connectivity, analogue gateway replacement, IP handsets, monitoring, incident management, service desk, configuration and asset management, governance reporting, security and data‑protection compliance, and full exit support. The Supplier delivers end‑to‑end transition, operational service management and ongoing support for the telephony estate for the duration of the contract.

Total Quantity or Scope

The procurement covers the end‑to‑end provision of a fully managed Microsoft Teams Direct Routing telephony service for the National Energy System Operator (NESO). The scope includes the design, deployment, migration and operation of a complete enterprise voice solution, including: hosted Session Border Controllers (SBCs) in Vodafone's cloud environment, PSTN connectivity, number management, analogue gateway replacement, site survivability via SBAs, supply and configuration of IP handsets and ATAs, service desk and 24/7 operations, monitoring, incident and problem management, service reporting, asset and configuration management, governance support, security and data‑protection compliance, and full exit management. Services include delivery of a structured implementation project, functional and non‑functional testing and acceptance, operational service management aligned to ITIL, monthly performance reporting, and compliance with NESO's security, data protection and subcontractor obligations. The contract provides telephony services for up to 4,000 users, including managed PSTN breakout, resilient architecture across multiple NESO sites, GSM/4G fallback, and full lifecycle management of deployed telephony assets. The Supplier must also support NESO in exit and transition to any replacement supplier.

Award Detail

Renewal Options

The Agreement includes an option for NESO to extend the contract term by up to two additional periods of 12 months each (maximum 24‑month extension) beyond the initial 5‑year term. Extension is entirely at NESO's discretion and follows the same contractual terms, subject to any applicable charge adjustments.

CPV Codes

• 64200000 - Telecommunications services

Indicators

• Options are available.